About
The Takeda Patient Support Team
Takeda Patient Support is committed to enhancing care for patients and caregivers. The program offers personalized support and is dedicated to empowering patients throughout their treatment journey.
We’re here to help.
Every patient experiences a different treatment journey. Takeda Patient Support makes it personal. Our dedicated team will guide you every step of the way with personalized services that may include:
- Complete program enrolment
- Provide product education and training
- Connect with your healthcare team
- Navigate insurance coverage and access reimbursement
- Schedule treatment appointments
- Coordinate delivery of medication and supplies, where applicable
- Provide follow-up and ongoing support
Not sure what treatment you are on?
Please contact your healthcare provider for the name of your treatment.
The Patient Journey
Once enrolled, Takeda Patient Support will support you on your personalized treatment journey by helping you access your medication, educating you about your medication, and providing you with ongoing support.
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Step 1: Enrolment
The enrolment form will be completed by your physician and sent to Takeda Patient Support. You can choose your preferred method of contact and your physician can specify any other needs on your enrolment form.
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Step 2: Takeda Patient Support Contact
Your Care Manager will contact you within one business day to discuss our program services.
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Step 3: Reimbursement Navigation (if applicable)
Takeda Patient Support will help you navigate insurance coverage and access reimbursement for your medication and supplies, where applicable.
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Step 4: Obtaining Medication
Takeda Patient Support will coordinate medication availability and schedule your treatment or provide necessary supplies, depending on your type of treatment.
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Step 5: Training and Education
Takeda Patient Support will provide you education, training and support. Your appointments will be scheduled depending on the route of administration and consultation with your physician.
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Step 6: Follow-up and Ongoing Support
Your Care Manager is available to help you every step of the way and answer any questions you may have. Translation services are available in over 180 languages.
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Step 7: Connecting Your Healthcare Team to You
To ensure consistent, personalized support, your healthcare team will be updated on each step of your treatment journey.
Contact Us
If you have any questions, simply contact Takeda Patient Support toll-free at:
- Monday through Friday, 8 a.m. to 8 p.m. EST
- Fax: 1-844-951-7284
- Email: support@onepathprogram.ca